Terms and Conditions

Removal Company Belsize Park Terms and Conditions

These Terms and Conditions set out the basis on which Removal Company Belsize Park provides removal, packing, storage, and related services within Belsize Park and surrounding areas, as well as throughout the United Kingdom. By placing a booking with us, you agree that these Terms and Conditions will apply to all services we provide to you, unless otherwise agreed in writing.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below:

Company means Removal Company Belsize Park.

Customer means the person, firm, or organisation booking the services.

Services means any removal, packing, unpacking, storage, clearance, or ancillary services supplied by the Company.

Goods means the items that are to be moved, transported, packed, unpacked, stored, or otherwise handled by the Company.

Contract means the agreement between the Company and the Customer for the supply of Services, incorporating these Terms and Conditions.

2. Quotations

All quotations are provided based on the information supplied by the Customer and are subject to survey where applicable. Quotations are estimates only and do not constitute a fixed price offer unless expressly stated as a fixed price in writing.

Quotations are valid for a limited period as stated at the time of issue. If no validity period is stated, quotations are valid for 30 days from the date of issue, subject to availability of resources and any changes in third-party costs such as tolls or congestion charges.

The quotation is based on normal access, suitable parking for our removal vehicle, and the volume and nature of Goods described by the Customer. Additional charges may apply if access is restricted, parking is unavailable, or if the volume of Goods exceeds that originally indicated.

Unless otherwise stated, quotations do not include dismantling or reassembly of furniture, disconnection or reconnection of appliances, packing materials, waste disposal, or storage charges.

3. Booking Process

A booking is made when the Customer formally accepts the quotation, confirms the service date, and pays any required deposit. The Company may request written confirmation of acceptance, including address details for collection and delivery, and a detailed inventory of Goods where appropriate.

All bookings are subject to availability of staff, vehicles, and equipment. The Company reserves the right to decline a booking at its discretion.

The Customer is responsible for ensuring that all details provided to the Company are accurate and complete, including addresses, dates, access information, and any special requirements. The Customer must inform the Company promptly of any changes, which may result in adjusted charges.

Where the booking involves a property move, the Customer is responsible for coordinating the timing of the move with any property completion arrangements and ensuring that keys are available on time.

4. Services and Scope of Work

The Company will provide Services with reasonable care and skill and in accordance with the agreed specification. The scope of work will be as described in the quotation and booking confirmation.

Unless agreed otherwise, the Company will not undertake work that involves structural alterations, specialist installations, or activities requiring qualifications or licences the Company does not hold.

The Company is not responsible for dismantling or reassembling items, disconnecting or reconnecting utility services or appliances, or removing doors, windows, or fixtures, unless expressly agreed.

The Customer must ensure that all Goods are properly packed and ready for transport, unless the Company has agreed to provide packing services. Fragile or valuable items must be clearly identified.

5. Customer Obligations

The Customer must provide safe and suitable access to both the collection and delivery addresses, including any storage locations. This includes ensuring that stairways, lifts, corridors, and entrances are clear and safe to use.

The Customer is responsible for arranging suitable parking and, where required, obtaining any permits or authorisations necessary for the Companys vehicles to park close to the property. Any parking penalties or additional charges incurred due to lack of appropriate arrangements may be charged to the Customer.

The Customer must be present, or represented by an authorised person, at the collection and delivery addresses to oversee the move, provide instructions, and sign any documentation required. The Customer or their representative must inspect the property at the end of the job to confirm that no Goods have been left behind and that Services have been completed as expected.

The Customer is responsible for ensuring that all Goods to be moved are owned by the Customer or that the Customer has full authority to move them. The Customer will indemnify the Company against any claims from third parties alleging lack of ownership or authority.

6. Payments and Charges

The Customer agrees to pay all charges in accordance with the quotation and booking confirmation. Unless otherwise agreed, a deposit may be payable at the time of booking, with the balance due before or on the day of the move, prior to commencement of work.

Payment terms will be stated in the quotation or invoice. The Company reserves the right to refuse to commence or continue work if payment has not been received in accordance with the agreed terms.

Additional charges may apply where:

Access is more difficult than advised or involves long carries, additional floors, or lack of lift access.

The volume of Goods exceeds that originally estimated.

Waiting time is incurred due to delays outside the Companys control, including delays in obtaining keys or access to the property.

Additional services are requested on the day, such as packing, dismantling, reassembly, or extra journeys.

All amounts are payable in pounds sterling and may be subject to applicable taxes or charges as required by law.

7. Cancellations and Postponements

If the Customer wishes to cancel or postpone a booking, they must notify the Company as soon as possible. The following cancellation charges may apply, unless otherwise specified in the booking confirmation:

If cancellation or postponement is made more than 7 days before the scheduled service date, any deposit paid may be refunded or transferred, subject to deduction of any reasonable administrative costs.

If cancellation or postponement is made between 3 and 7 days before the service date, the Company may charge up to 50 percent of the quoted price.

If cancellation or postponement is made within 48 hours of the service date, the Company may charge up to 100 percent of the quoted price.

These charges are intended to cover loss of reserved resources and administrative time. The Company may, at its discretion, reduce or waive cancellation charges in certain circumstances.

The Company reserves the right to cancel or postpone the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, accidents, illness, or mechanical failure. In such cases, the Company will offer an alternative date or a refund of any payment already made for the affected Services, and this will be the Companys sole liability.

8. Excluded and Prohibited Items

The Company is not required to move, store, or handle any of the following items unless expressly agreed in writing:

Hazardous, flammable, explosive, or corrosive materials.

Illegal substances or items, or items that are illegal to possess or transport.

Perishable goods or items requiring controlled temperatures.

Animals, plants, or living organisms.

Valuables such as jewellery, cash, important documents, antiques, or artworks of high value, unless specifically arranged.

If such items are included without the Companys knowledge or consent, the Company will not be liable for any loss, damage, or consequences arising from them, and the Customer may be responsible for any resulting costs or damage.

9. Liability and Limitations

The Company will exercise reasonable care and skill in handling, moving, and transporting Goods. However, the Companys liability is subject to the limitations set out in this section and in any insurance terms applicable to the Services.

The Company will not be liable for loss or damage arising from:

Pre-existing defects, wear and tear, or inherent vice in the Goods.

Failure of the Customer to adequately pack Goods, except where packing services have been provided by the Company.

Acts or omissions of the Customer or third parties, including where the Customer insists that the Company follows specific instructions against the Companys advice.

Loss or damage to the contents of boxes, drawers, or containers packed by the Customer, where no visible damage to the exterior is present.

Delay, loss, or damage resulting from events beyond the Companys reasonable control, including but not limited to weather conditions, traffic, accidents, and acts of third parties.

Unless otherwise agreed in writing, the Companys total liability for loss of or damage to Goods, whether arising from breach of contract, negligence, or otherwise, will be limited to a reasonable amount per item or per consignment, subject to any applicable insurance policies. Details of any available insurance cover or extended liability options may be provided on request.

The Company will not be liable for any indirect or consequential loss, including loss of profits, loss of revenue, loss of opportunity, or loss of enjoyment, arising out of or in connection with the Services.

10. Claims and Complaints

The Customer must inspect Goods and premises as soon as reasonably possible after completion of the Services. Any visible loss or damage should be reported to the Company on the day of the move where practicable.

Any claim relating to loss, damage, or short delivery must be notified to the Company in writing within a reasonable time of the Customer becoming aware of the issue. The Company may request supporting evidence such as photographs, inventory lists, or repair estimates.

The Company will investigate any complaint or claim and may inspect the Goods or arrange an independent assessment. The Customer must cooperate with the Company in the investigation and resolution of any claim.

11. Waste, Disposal, and Environmental Regulations

Where the Services include removal of unwanted items, rubbish, or waste, the Company will comply with applicable UK waste and environmental regulations.

The Company will only remove waste that it is legally permitted to carry, and may refuse to take items classed as hazardous or controlled waste. The Customer is responsible for disclosing the nature of any items to be disposed of and must not present hazardous materials as ordinary waste.

Any disposal charges, recycling fees, or third-party costs will be advised to the Customer where possible and may be added to the final invoice. The Company may use licensed waste transfer facilities and contractors as appropriate.

12. Storage Services

Where the Company provides storage services, Goods will be stored in facilities selected by the Company and may be co-stored with other customers goods, unless exclusive storage space is arranged.

The Customer must ensure that no prohibited or hazardous items are placed into storage. The Company may inspect stored Goods if required by law or if there is reasonable suspicion of breach of these Terms and Conditions.

Storage charges are payable in advance and may be billed monthly or according to another agreed billing cycle. The Company may exercise a lien over stored Goods for unpaid charges and may, after giving reasonable notice, sell or dispose of Goods to recover outstanding amounts.

13. Access, Delays, and Waiting Time

The Customer must ensure that properties are accessible at the agreed time. If access is delayed due to factors outside the Companys control, waiting time charges may be applied according to the rates stated in the quotation or booking confirmation.

The Company will use reasonable efforts to adhere to agreed arrival and completion times, but these times are not guaranteed. The Company will not be liable for losses arising from delays caused by traffic conditions, road closures, weather, or other circumstances beyond its control.

14. Insurance and Customer Protection

The Company maintains appropriate insurance cover for its operations in accordance with UK requirements. Details of cover, exclusions, and limitations are available on request.

The Customer is encouraged to consider arranging additional insurance for high-value or particularly fragile items, or where the value of Goods exceeds any liability limits that may apply.

15. Data Protection and Privacy

The Company will handle personal data in accordance with applicable UK data protection laws. Personal information is collected and used for the purposes of providing and administering the Services, managing bookings, processing payments, and handling queries or complaints.

The Company will not sell or misuse personal information and will take reasonable measures to safeguard it. Information may be shared with third parties such as payment processors or insurers only where necessary to deliver the Services or comply with legal obligations.

16. Termination

Either party may terminate the Contract in the event of a material breach by the other party which, if capable of remedy, is not remedied within a reasonable time after written notice.

The Company may suspend or terminate the Services immediately if the Customer fails to make payment when due, behaves abusively or unlawfully, or requests the Company to undertake illegal or unsafe activities.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

These Terms and Conditions, together with any quotation and booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or representations.

The Customer acknowledges that they have read and understood these Terms and Conditions and agree to be bound by them when booking Services with Removal Company Belsize Park.